Terms and Conditions

1. Definitions

"Cruz" and "DADI" mean Dadi Software Solutions Limited and, where applicable, its affiliates, successors and permitted assigns. "App" means the Cruz mobile application or another application through which services are accessed. "Driver" means an individual authorised to provide transportation through the Platform. "Fleet Partner" means a vehicle owner, fleet operator or other transportation partner. "Rider" means any person using Cruz services. "Ride" means transportation requested by a Rider and accepted by a Driver. "Fare" means the amount displayed or communicated for a Ride, subject to applicable adjustments.

2. About Cruz

Cruz provides a technology platform that facilitates access to transportation and mobility services. Services may be provided by Drivers, Fleet Partners or other authorised transportation partners. Cruz may facilitate matching, booking, payment, trip management, support, fleet management and other technology-enabled mobility services. Cruz does not necessarily own every vehicle made available through the Platform.

3. Eligibility and accounts

You must meet applicable legal and platform requirements, provide accurate information, and not use another person's identity or information without authorisation. Cruz may verify identity, telephone number, payment information or other information. You must protect account credentials and your device, notify Cruz of suspected unauthorised access, and must not sell, transfer, rent or give your account to another person. Cruz may refuse, suspend or restrict access where information is inaccurate, fraudulent or misleading.

4. Requesting and accepting rides

A Rider may request a Ride by providing pickup, destination and other required information. A Ride may be accepted by an available Driver. Cruz may display an estimated or confirmed Fare before a Ride is requested or accepted. Availability varies by location, time, demand, vehicle availability and operational conditions; Cruz does not guarantee availability. Drivers and Riders may decline or cancel rides under applicable Platform rules and disclosed fees.

5. Fares and pricing

The applicable Fare may be displayed before a Ride is confirmed. It may use distance, estimated or actual duration, service rates, vehicle category, tolls, government charges, taxes, waiting time, cancellation charges and other disclosed charges. Unless stated otherwise, the displayed Fare is the amount payable, subject to circumstances expressly identified by Cruz. Cruz may change its pricing structure and will communicate applicable changes through the Platform or relevant service.

6. Payments, refunds and adjustments

Cruz may offer electronic payments, wallets, cards, transfers, corporate billing or other supported methods. You authorise Cruz and applicable payment providers to process payments associated with the Services. If payment fails, Cruz may restrict access until the outstanding amount is resolved. Riders may request a refund or Fare adjustment where applicable. Eligibility depends on the ride circumstances, payment method and relevant service terms; provider or third-party charges may not be refundable where permitted by law.

7. Driver, vehicle and Rider standards

Drivers, Fleet Partners and vehicles must satisfy applicable legal, safety, documentation and operational requirements. Cruz may require identity, licence, registration, insurance, inspection and other information, and may suspend a Driver or vehicle where requirements are not satisfied. Riders must be respectful, lawful, accurate about pickup and destination, avoid vehicle damage, follow reasonable safety instructions, and not interfere with vehicle operation. A Rider may be charged reasonable verified costs arising from intentional or negligent damage.

8. Prohibited use and safety

You must not use the Platform for unlawful activity, impersonation, fraud, unauthorised access, fare or promotion manipulation, harassment, abuse, damage or other misuse. Cruz may suspend or terminate accounts involved in prohibited activity. In an immediate emergency, contact the appropriate emergency services. Cruz safety tools assist users but do not replace emergency or law-enforcement services; Cruz may cooperate with lawful authority requests.

9. Lost property and business services

Report property left in a vehicle to Cruz promptly. Cruz may facilitate communication between a Rider and Driver but does not guarantee recovery, except as required by law. Corporate or business services may be subject to separate commercial agreements, billing arrangements, service terms or account requirements.

10. Promotions, credits and third parties

Cruz may offer promotions, credits, referrals, Founder Passes, discounts or other incentives. Additional terms may govern eligibility, duration, redemption and restrictions. Promotional credits have no cash value unless expressly stated and may not be combined unless Cruz permits it. Cruz may suspend or withdraw a promotion for fraud, abuse, technical errors or other legitimate operational reasons. Third-party payment, mapping, communication, cloud and other services may be subject to their own terms and privacy policies.

11. Intellectual property and feedback

The Platform and its contents are owned by or licensed to DADI or its licensors. You may use the Platform only for its intended purpose and may not copy, modify, distribute, reverse engineer, decompile, sell or commercially exploit it without written authorisation, except where law permits. If you voluntarily provide feedback, you permit Cruz to use it to improve or develop services without compensation, subject to applicable law.

12. Availability, liability and indemnification

Cruz aims to provide reliable Services but does not guarantee uninterrupted or error-free availability. Services may be affected by maintenance, technical or telecommunications failures, third-party interruptions, weather, operational conditions, regulatory requirements, security incidents or events beyond our reasonable control. To the extent permitted by law, Cruz is not liable for indirect, incidental, special or consequential losses. Nothing excludes liability that cannot lawfully be excluded under Nigerian law. To the extent permitted by law, you agree to indemnify Cruz for reasonable losses arising directly from your material breach, unlawful use, fraud, intentional misconduct or property damage caused by intentional or negligent conduct.

13. Suspension, privacy and changes

Cruz may suspend or terminate access for breaches of these Terms, fraud, unlawful activity, safety concerns, non-payment, promotion misuse, security concerns or other legitimate operational reasons. You may stop using the Platform at any time; termination does not affect accrued rights or obligations. Use of the Platform is also governed by the Privacy Policy. Cruz may update these Terms and will take reasonable steps to notify users of material changes. Continued use after the effective date of an update constitutes acceptance to the extent permitted by law.

14. Governing law and general

These Terms are governed by the laws of the Federal Republic of Nigeria. The parties will seek good-faith resolution before formal proceedings where appropriate; either party may seek urgent or legally available relief from a court of competent jurisdiction. If any provision is invalid or unenforceable, the remaining provisions remain effective. These Terms, applicable service-specific terms and the Privacy Policy form the agreement governing use of the Platform.

15. Contact

Dadi Software Solutions Limited (DADI)
Platform: Cruz Mobility
Email: support@cruz.ng
Address: No. 4, St Michael St, Egbelu, Port Harcourt, Rivers State, Nigeria
Website: www.cruz.ng

Last Updated: September 21, 2026